Terms & Conditions
Legal Agreement · Use of Website & Services

1. Eligibility & Age Restriction

By using this website and placing an order, you represent and warrant that:

• ✓ You are at least 21 years of age.
• ✓ You are legally permitted to purchase and possess the products in your jurisdiction.
• ✓ You will not use any product for any illegal purpose.
• ✓ You are not purchasing on behalf of a minor.

We reserve the right to refuse service, cancel orders, or terminate accounts if age verification cannot be confirmed or if we suspect violation of these terms.

2. Product Disclaimer & Intended Use

All products listed on Herbal Incense USA — including but not limited to K2 paper, liquid K2, Cali weed, whole melt extracts, DMT vape pens, mushroom chocolates, hash, herbal ecstasy, and concentrates — are sold strictly for research purposes and adult novelty use. We make no medical claims, and these products are not intended to diagnose, treat, cure, or prevent any disease or condition.

Customers assume all responsibility for the use, storage, and handling of products. Herbal Incense USA shall not be held liable for misuse, adverse reactions, or legal consequences arising from product use.

3. Orders & Payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, payment verification issues, or stock unavailability.

• 💳 Payment Methods: We accept manual payment methods only (Cash App, Venmo, Zelle, Bitcoin, bank transfer, gift cards, etc.). No credit/debit cards are processed on-site.
• 🔒 Payment Verification: Orders are not processed until payment is verified. Please follow instructions in your order confirmation email.
• 💵 Pricing: All prices are in USD. We reserve the right to change prices at any time without notice.

4. Shipping & Delivery

Shipping estimates are provided as guidelines and are not guaranteed. Actual delivery times may vary due to carrier delays, weather, customs, or other factors beyond our control.

• 📦 Discreet Packaging: All orders are shipped in plain, unbranded packaging with no identifying labels.
• 🌍 International Shipping: We ship to USA, Canada, and Europe. Customers are responsible for understanding import laws. Our zero customs issues guarantee applies only to our shipping methods — if you request special routing, guarantee may be void.
• 📍 Incorrect Addresses: We are not responsible for orders lost due to incorrect shipping information provided by the customer. Please double-check your address at checkout.

5. Returns, Refunds & Guarantees

Our policies are designed to be fair and transparent. Please refer to our Returns & Refunds page for full details. Summary:

• 📭 Non-Delivery: 100% refund or replacement.
• 📸 Damaged/Incorrect Items: Refund or replacement with photo within 48 hours.
• ♻️ No Returns: We do not accept returned items; we resolve directly.
• ⏰ Cancellations: Free before dispatch; no cancellations after shipping.

6. Age Verification & Account Responsibility

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate, current, and complete information during checkout and to update it as necessary.

7. Prohibited Conduct

By using our website, you agree NOT to:

• 🚫 Use the site for any illegal purpose.
• 🚫 Attempt to reverse engineer, scrape, or copy our website content.
• 🚫 Interfere with website security or functionality.
• 🚫 Misrepresent your identity or age.
• 🚫 Resell products without explicit written permission.

8. Intellectual Property

All content on this website — including text, graphics, logos, images, and code — is the property of Herbal Incense USA and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, Herbal Incense USA shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or website, including but not limited to loss of profits, data, or goodwill. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United States and the State of [Your State], without regard to conflict of law principles. Any dispute arising from these Terms or your purchase shall be resolved through binding arbitration in the state of operation, rather than in court, unless prohibited by law.

You waive the right to participate in class-action lawsuits against Herbal Incense USA.

11. Changes to Terms

We may update these Terms & Conditions periodically. The latest version will always be posted on this page with the "Last Updated" date. Continued use of the website after changes constitutes acceptance of the revised Terms.

12. Severability & Waiver

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of that right.

13. Contact Information

For questions about these Terms & Conditions, please contact us:

Email: [email protected]
Response Time: 24-48 hours.