Frequently Asked Questions
Everything you need to know

United States: Standard 3-4 business days, Express 1-2 business days.
Canada: 3-5 business days (standard), 1-3 days (express).
Europe: Standard 4-5 business days, Express 2-3 business days.
All orders are processed and shipped same day or next day after payment verification. Tracking provided.

Yes. We deliver to PO boxes, hotels, and residential addresses worldwide. Just provide accurate address details at checkout. For hotels, include the guest name and reservation number if possible.

Absolutely. Every order is shipped in plain, unmarked packaging — no logos, product names, or company branding. Items are sealed in tamper-evident inner bags, then placed inside a plain outer parcel. No identifying labels whatsoever.

Yes. We ship through tested and approved discreet channels. Zero customs issues guaranteed. In the extremely rare event of a seizure, we provide a full refund or replacement under our delivery guarantee.

Once your order is shipped, you will receive a live tracking number via email. You can also track your order on our Track Order page.

We accept multiple discreet manual payment options including Cash App, Venmo, Zelle, Bitcoin/Crypto, Paxful, bank transfer, and gift cards. All payment instructions are provided after checkout. We do not accept credit/debit cards directly to maintain privacy.

After checkout, you'll receive an order confirmation email with detailed payment instructions. Complete the payment using the method you selected, then reply to the email or contact support to verify. Once verified, your order is shipped same/next day.

Yes. We accept Bitcoin and other cryptocurrencies. Crypto offers an additional layer of privacy. Instructions with wallet addresses are sent after checkout.

Crypto: usually 10-30 mins. Cash App/Venmo/Zelle: 1-2 hours. Bank transfers: 2-4 hours. After-hours payments are verified next morning. Once verified, you'll receive confirmation and your order enters dispatch.

No. All products are securely sealed in tamper-evident, odor-proof inner packaging. We use multi-layer sealing to prevent leaks, odors, or damage during transit.

Never. We do not sell, rent, or share your personal information. All communications are encrypted, and payment data is never stored on our servers. Read our Privacy Policy for details.

No. Because we use manual payment methods (not card processors), there is no automatic charge on your statement. Payment instructions are provided privately, and any transaction appears according to the method you use (e.g., peer-to-peer transfer).

You are covered by our 100% non-delivery guarantee. Contact support, and we will issue a full refund or free replacement immediately — no fine print.

Notify us within 48 hours of receipt with a clear photo. We will provide a replacement or refund. No returns required — you keep the original product.

Yes, orders can be canceled before dispatch by contacting support. Once shipped, cancellations are not possible, but our delivery guarantee still applies.

No. To maintain quality and integrity, we do not accept returned items. Instead, we resolve issues directly via refund or replacement. See our Returns & Refunds page.

We offer a wide range: K2 paper, Cali weed, whole melt extracts, disposable vapes, DMT vape pens, liquid K2, hash, herbal ecstasy, mushroom chocolate bars, fusion extracts, soaked paper, and more. Visit our Shop for the full catalog.

We maintain strict standards: ≥98% purity benchmarks, internal batch testing, controlled handling, and batch consistency. No misleading claims or substitutions. Every product is clearly labeled and honestly represented.

All products are sold for research purposes and adult use only. We do not make any medical claims. By ordering, you confirm you are 21+ and understand the intended use.

Email us at support@herbalincense-usa.com or use live chat on our website. We respond instantly to within 1-2 hours, 24/7.

For privacy and discretion, we operate via email and live chat only. This ensures all communications are documented and secure. We guarantee fast email responses.