❓ Frequently Asked Questions (FAQ)

Welcome to the Herbal Incense USA FAQ section. If you’re new to our site or products, the answers below should help you better understand how we operate and what to expect.

🔐 Is Herbal Incense USA legal?

Yes. We operate in full compliance with U.S. laws and only ship to states where the sale of synthetic cannabinoids is permitted. All products are strictly labeled “Not for Human Consumption” and sold for aromatherapy, research, or novelty purposes only.

📦 Do you ship within the United States?

Yes, we offer domestic U.S. shipping only. Orders are processed and shipped via USPS, UPS, or DHL depending on your location and order size.

🚚 How long does shipping take?

  • Orders ship same-day or the next business day after payment is confirmed.

  • Tracking information is typically sent within 2–4 hours of payment confirmation.

  • Delivery timelines vary by courier and location, but most packages arrive within 2–5 business days.

🎁 How discreet is your packaging?

All orders are packed in plain, unmarked packaging with no logos or product names. We value your privacy and ensure odor control and full discretion with every shipment.

💰 What payment methods do you accept?

We accept the following secure, alternative payment methods:

  • Bitcoin (BTC)

  • Ethereum (ETH)

  • USDT (Tether)

  • CashApp

  • Zelle

  • Apple Pay

💡 Note: You’ll receive payment instructions by email or text after placing your order. If you do not receive them within a short time, please contact us via live chat or email.

🛍️ What does “Not for Human Consumption” mean?

This is a legal disclaimer indicating that our products are not to be ingested, smoked, vaped, or otherwise consumed. They are intended solely for research, novelty, or aromatherapy purposes, in line with industry and compliance standards.

🏢 Do you ship to correctional facilities?

Some of our products — particularly infused paper — are popular for those sending letters to individuals in correctional facilities. However, it is your responsibility to ensure the facility accepts such items and that the content complies with their rules. We do not guarantee delivery to correctional institutions.

🔄 Can I return a product?

Due to the nature of our products, we do not accept returns. However, we will issue a refund or reship in the following cases:

  • Lost orders (with tracking proof)

  • Damaged packages (photo evidence required)

  • Incorrect items shipped

Refunds can be issued via store credit or to the original payment method.

💬 Still need help?

If your question wasn’t answered here, contact us any time:

📧 Email: [email protected]
💬 Live Chat: Available 24/7 on the website