Terms and Conditions

1. General Terms

Herbal Incense USA ("we," "us," or "our") operates the herbalincense-usa.com website (the "Service").

1.1 Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms. If you disagree, you must not use our Service.

1.2 Age Restriction

You must be at least 21 years old to access our website or purchase products. We reserve the right to verify age.

2. Product Information

2.1 Product Use

All products are sold as incense only for aromatherapy purposes. We make no claims about suitability for any other use.

2.2 Product Descriptions

We attempt to be accurate but do not warrant product descriptions are complete or error-free. Colors may vary.

2.3 Legal Compliance

Customers are responsible for understanding and complying with local laws regarding our products.

3. Ordering Process

3.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to refuse any order for any reason.

3.2 Payment Terms

• We accept PayPal (Friends & Family), Bitcoin, CashApp, Venmo, and Zelle
• Bitcoin payments receive 10% discount
• Orders are processed only after payment confirmation

3.3 Pricing

Prices are subject to change without notice. We are not responsible for typographical errors.

4. Shipping Policy

4.1 Shipping Methods

We ship via USPS, FedEx, and UPS depending on destination. International shipping available where permitted.

4.2 Discreet Packaging

All orders ship in odor-proof, vacuum-sealed packaging without company branding.

4.3 Delivery Times

Processing takes 1-3 business days. Delivery times vary by destination. We are not responsible for carrier delays.

5. Returns & Refunds

5.1 Refund Policy

Due to product nature, we only accept returns for:

• Damaged or defective products (must report within 48 hours of delivery)
• Incorrect items shipped
• Undelivered packages (after carrier investigation)

5.2 No Satisfaction Guarantee

We do not offer refunds based on product effects or subjective experiences.

5.3 Chargebacks

Fraudulent chargebacks will result in permanent account termination and may be pursued legally.

6. Prohibited Conduct

You agree not to:

• Use our products for any illegal purpose
• Resell products without authorization
• Misrepresent our products
• Attempt to reverse engineer products
• Use our service to violate any laws

7. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental or consequential damages
• Our total liability for any claim shall not exceed the purchase price paid
• You assume all risks associated with product use

8. Changes to Terms

We may modify these terms at any time. Continued use after changes constitutes acceptance.