🚚 Shipping & Delivery

At Herbal Incense USA, we prioritize speed, security, and discretion. From the moment your payment is confirmed, we move fast to get your order safely into your hands.

📦 Where Do You Ship?

We currently ship within the United States only.
Orders to states with legal restrictions will be automatically cancelled and refunded.

⏱️ Processing Time

  • Orders are processed immediately after payment confirmation.

  • Most orders ship the same business day if payment is confirmed before 2 PM EST.

  • Orders placed after hours, weekends, or holidays ship the next business day.

🧾 Tracking Info

  • Tracking details are sent within 2–4 hours of payment confirmation, or the following business day depending on when the order is placed.

  • If you do not receive tracking within 24 hours, please contact our support team via email or live chat.

🚛 Shipping Carriers

We ship discreetly and securely using:

  • USPS

  • UPS

  • DHL (for select regions and bulk orders)

You may be offered a carrier option at checkout based on your location.

📦 Discreet Packaging

Your privacy is our priority. All packages are:

  • Sealed in plain, unbranded mailers or boxes

  • Vacuum-sealed when needed for odor control

  • Shipped with no product names or business name on the label

💬 Special Requests?

Need specific delivery instructions or have shipping concerns?
Reach out to us at:
📧 [email protected]
💬 Live Chat available on the website 24/7

Thank you for trusting Herbal Incense USA.
Fast. Legal. Discreet.