Frequently Asked Questions

1. Add products to your cart
2. Proceed to checkout
3. Select payment method
4. After placing order, email us at contact@herbalincense-usa.com for payment details
5. Once payment is confirmed, we'll process your order

We accept:
- PayPal (Friends & Family only)
- Bitcoin (10% discount)
- CashApp
- Venmo
- Zelle
- Apple Pay

Due to banking restrictions on our industry, we process payments manually to avoid account shutdowns. This ensures we can continue serving our customers.

All orders ship in:
- Odor-proof vacuum-sealed bags
- Plain padded envelopes/boxes
- No company logos or product names
- Generic return address labels

Domestic (USA):
- USPS Priority Mail
- FedEx Home Delivery
- UPS Ground

International:
- USPS First Class International
- Third-party reshippers for high-risk countries

Processing: 1-3 business days
Domestic Delivery: 2-5 business days
International: 7-21 business days (varies by country)

Tracking numbers are provided after shipment.

Yes, all products undergo:
- Purity testing
- Potency verification
- Consistency checks
- No harmful additives or cutting agents

When stored properly in cool, dark conditions:
- Herbal incense: 6-12 months
- Infused papers: 12+ months
- Liquid solutions: 9-12 months

Always keep products in original packaging until use.

All products include:
- Basic handling instructions
- Storage recommendations
- Safety precautions

Remember: Products are sold as incense only.

We only refund for:
- Damaged/defective products (report within 48 hours)
- Incorrect items shipped
- Undelivered packages (after carrier investigation)

No refunds for dissatisfaction or subjective effects.

Orders can only be canceled if:
- Request is made before processing (within 12 hours)
- Payment hasn't been sent yet

Once processed, orders cannot be canceled.