📞 Contact Us

At Herbal Incense USA, we’re committed to providing fast, secure, and discreet service — and that includes responsive support whenever you need it.

Whether you have a question about your order, need help with payment instructions, or want more information about our products, our team is here 24/7 to assist you.

📨 Get in Touch

Email Support
📧 [email protected]
Send us an email anytime. We aim to reply within 1–3 hours during business hours, and within 24 hours on weekends and holidays.

Live Chat
💬 Click the chat icon on our website (bottom right corner).
Our support team is online around the clock to help answer questions or resolve order issues quickly.

⚠️ Didn’t Get Payment Instructions?

After placing your order, you’ll receive an email or text with secure payment instructions (Apple Pay, Bitcoin, Ethereum, USDT, Zelle, or CashApp). If you haven’t received this within a short time after checkout:

✅ Check your spam/junk folder
✅ Contact us by email or live chat
✅ Provide your Order ID so we can locate your payment instructions

📬 Order & Shipping Inquiries

Once payment is confirmed, tracking info is typically sent within 2–4 hours, or by the next business day depending on the time of your order. For updates on a shipped order, please reach out with your tracking number or order ID.

We value your privacy, your time, and your trust.
Thank you for choosing Herbal Incense USA.