🔁 Refund & Return Policy

At Herbal Incense USA, we value transparency, quality, and fairness. Due to the sensitive nature of our products, we have a strict—but customer-conscious—refund policy.

🚫 Returns

We do not accept returns under any circumstances.
All products are final sale once shipped, for safety, hygiene, and compliance reasons.

✅ Refund Eligibility

You may be eligible for a refund or reshipment in the following situations:

1. Lost Packages

  • If the tracking number shows no movement or the package is marked as lost by the courier.

  • We will verify this with the carrier before issuing a refund or reshipment.

2. Damaged Products

  • If your order arrives visibly damaged, please send photo evidence of the packaging and product within 48 hours of delivery.

  • Once verified, we will offer a replacement or store credit.

3. Incorrect Items Received

  • If you receive the wrong item, please contact us immediately with a photo.

  • We will ship out the correct product or issue a refund/credit.

💳 Refund Methods

Approved refunds will be processed as either:

  • Store credit (fastest option)

  • Refund to original payment method (BTC, ETH, USDT, CashApp, Zelle, Apple Pay)

Please allow up to 3–5 business days for processing, depending on your payment method.

📬 How to File a Claim

If you believe you’re eligible for a refund:

  1. Email us: [email protected]

  2. Include your Order Number, a brief description, and photo evidence (if applicable).

  3. Our support team will respond within 24 hours.

⚠️ Important Notes

  • No refunds will be issued for orders marked “delivered” by the courier unless proven lost or misdelivered.

  • We do not refund due to personal dissatisfaction or misuse.

  • All refund claims must be made within 7 days of delivery.

Thank you for understanding and trusting Herbal Incense USA.
We’re here to support you every step of the way.